Last updated: 17 September 2026
Important — information to be completed by the merchant: legal entity name, legal form, share capital where applicable, SIREN/SIRET, RCS/RNE registration, VAT number, publication director and appointed consumer mediator.
1. Data controller
The controller is the business operating under the trade name Polhus: [LEGAL ENTITY NAME AND REGISTRATION DETAILS — TO BE COMPLETED], 5 Rue Louis Loucheur, 67100 Strasbourg, France. Email: soufiakamil12@gmail.com. Telephone: 07 78 46 04 02.
2. Personal data we collect
Depending on how you interact with us, we may collect identification and contact details, billing and delivery addresses, order and payment-status information, customer-service messages, product preferences, account details, device and browser information, IP address, cookie identifiers, consent choices and website usage data.
Payment-card data is generally collected directly by the payment provider and is not stored in full by Polhus.
3. Sources
Data is collected from you, your device, Shopify and connected service providers, payment providers, carriers, fraud-prevention services and, where appropriate, publicly available or authorised sources.
4. Purposes and legal bases
- To process orders, payments, delivery, returns and customer support: performance of a contract.
- To maintain records, issue invoices and comply with tax, accounting, consumer and legal obligations: legal obligation.
- To secure the store, prevent fraud, improve services and defend legal claims: legitimate interests, balanced against your rights.
- To send marketing messages or use non-essential cookies: consent where required. You may withdraw consent at any time.
5. Recipients and service providers
We may share data as necessary with Shopify, payment providers, delivery and installation partners, IT and hosting suppliers, customer-support and analytics providers, professional advisers, insurers, public authorities and parties involved in a business reorganisation. Providers receive only the information reasonably necessary for their role and must protect it.
6. International transfers
Some providers, including Shopify and its affiliates, may process data outside the European Economic Area. Where required, transfers rely on an adequacy decision, standard contractual clauses or another lawful safeguard.
7. Retention
We retain order, invoice and transaction data for periods required by tax, accounting and consumer law. Customer-service, account, fraud-prevention and marketing data is retained only for as long as needed for the stated purpose, legal claims or consent management, then deleted or anonymised.
8. Your rights
Subject to applicable law, you may request access, correction, deletion, restriction or portability of your data; object to processing based on legitimate interests or direct marketing; and withdraw consent at any time without affecting earlier lawful processing. You may also give instructions concerning your data after death where French law permits.
Send requests to soufiakamil12@gmail.com. We may request information needed to verify identity. You may complain to the French data-protection authority, the CNIL, at www.cnil.fr.
9. Cookies
See our Cookie Policy for categories, purposes and preference controls.
10. Children
The store is not directed to children and we do not knowingly seek to collect children’s data without appropriate authorisation.
11. Security
We use reasonable technical and organisational safeguards appropriate to the nature of the data. No internet transmission or storage system can be guaranteed completely secure.
12. Updates
We may update this policy to reflect changes in our activities, providers or legal obligations. The current version and update date will remain available on this page.